Help Centre
Everything you need to know about how goldenwinkingdom.info works, how we handle your reservation request, your privacy, and how to get in touch when you need a hand.
Getting started
What is goldenwinkingdom.info?
goldenwinkingdom.info is an independent hotel-review publication covering Canada. Our correspondents book and pay for their own stays, then publish honest, signed reviews. We also let you send a reservation enquiry straight to a property. We are not a hotel, a booking agency, or affiliated with the hotels we review.
Does it cost anything to use the site?
No. The site is free to read and free to use. We are reader-supported: we may earn a commission if you book through a partner link, at no extra cost to you. See our Affiliate Disclosure.
Are you the official website of the hotels you list?
No. goldenwinkingdom.info is an independent editorial site and is not the official website of, or affiliated with, any hotel. Hotel names and trademarks belong to their owners. To book officially, we send your enquiry directly to the property or link you to it.
Reservations
How does a reservation request work?
When you fill in the reservation form, we package your name, phone and email with your chosen hotel and forward it to that property's reservations team. They contact you directly to confirm dates, room type and any special requests. We are not a payment processor — no money changes hands on this site, and you'll never be charged by us.
Is my request a confirmed booking?
Not on its own. A request is an enquiry we pass to the hotel. Your booking is confirmed only when the hotel confirms it with you directly, and the booking contract — including cancellation and refund terms — is between you and the property.
I submitted a request — how do I change or cancel it?
On the reservation page you'll see a "Submit a new request" link that lets you start over. To change a booking the hotel has already confirmed, contact the property directly using the phone number on its review page.
How long until the hotel contacts me?
That's up to the property, but most reservations teams respond within one business day. If you haven't heard back, you can always call the hotel directly using the number on its review page.
Do you take payment or card details?
Never. We do not collect or process any payment or card information. Any payment is arranged directly with the hotel. If a page ever asks you for card details in our name, do not enter them and please report it to us.
Our reviews
How do you score hotels?
Each review weighs comfort, service, location, cleanliness and that hard-to-fake sense of welcome. Our writer stays at least one full night, and we read hundreds of recent guest reviews so a single great or bad night doesn't skew the picture.
Why don't you show any prices?
Hotel rates change constantly — by the day, the season, and even the hour. A price we published today could mislead you tomorrow. Instead, we focus on the experience of staying somewhere and send you directly to the property, where you'll always see the current, accurate rate for your dates.
Are your reviews independent?
Yes. Our writers book and pay for their own stays, and hotels cannot buy a better score. We may earn a commission if you book through a partner link, but that never influences our ratings. See our Affiliate Disclosure.
Where do the guest reviews come from?
They are drawn from publicly available guest feedback and presented to reflect the balance of real opinion, positive and negative. We condense for length and clarity and never fabricate praise. See our Content Guidelines.
How do I report a problem with a review or the site?
Please use our feedback form for suggestions, or see Content Guidelines & Reporting to flag content you believe is inaccurate or inappropriate. Hotels can also request corrections there.
Privacy & data
Where is my information stored after I submit a request?
Your reservation and feedback details are stored only in your own browser, for the current session, so we can show you the status when you return to the page. Clearing your browser session removes them. Read more in our Privacy Policy.
How do I opt out of cookies or targeted advertising?
Open our cookie settings from the "Cookie Settings" link in the footer, or visit Your Privacy Choices to manage analytics and marketing cookies, opt out of the sale or sharing of data, and more. We also honour the Global Privacy Control signal.
How do I access or delete my data?
Much of your data lives only in your browser and can be cleared by you. For anything else, email info@goldenwinkingdom.info or use Your Privacy Choices. Details of your rights are in our Privacy Policy.
Travel help
Do I need a passport or visa to visit Canada?
It depends on your nationality and how you arrive. Many visa-exempt visitors flying in need an eTA, while others need a visitor visa. Our International Travel Documents guide explains the essentials — always confirm with official Government of Canada sources.
My flight was delayed or cancelled — what are my rights?
Flights to, from and within Canada are covered by the Air Passenger Protection Regulations. Depending on the cause and length, you may be entitled to care, rebooking, a refund or compensation. See Your Rights as a Traveller.
Do you cover hotels outside Canada?
Our focus is Canadian hotels and resorts. If travelling abroad, our International Travel Documents guide is a useful starting point for paperwork.
Accessibility & contact
Is the website accessible?
We aim to meet WCAG 2.1 Level AA and to keep improving. If you hit a barrier, tell us and we'll help. See our Accessibility Statement.
How do I confirm a hotel's accessibility features?
Because features change, we strongly recommend phoning the property to confirm specifics — step-free access, lifts, accessible bathrooms — before you book. Each hotel's phone number is on its review page.
How do I contact a real person?
Email info@goldenwinkingdom.info or send a note through our feedback form. We aim to reply within two business days.
Still stuck?
Email us at info@goldenwinkingdom.info or send a note through our feedback form. We aim to reply within two business days.